Troubleshooting

No sound

Check that the plugin is looking for the samples in the right location. You can do this in the Engine tab of the plugin’s settings screen. If the location is wrong you can redirect the plugin by clicking the Change sample folder location button.

The first time you launched the plugin you should have been prompted to either install the samples or locate them on your system. If you chose to locate rather than install the plugin will not function correctly. You’ll need to remove the plugin’s configuration files, relaunch the plugin, and the prompt to install the samples will reappear.

Please refer to the installation guide for more details.

GUI is too big

You can choose to scale the GUI up or down in the Engine section of the settings screen.

Hanging notes

If you find a situation that triggers hanging notes there is probably a sneaky bug in the script which I have missed. Legato scripting is the place where such bugs are often found hiding and I would not be surprised if some edge cases bring them to the surface.

Please create a MIDI file, as short and simple as possible, that consistently triggers the hanging notes. Send this to me attached to a support ticket along with other useful information such as the name of the plugin, the plugin version, the DAW you’re using, your operating system, the OS version, if possible a small mp3 file that demonstrates the issue, and anything else you think is relevant.

Do I need any additional software to use Libre Wave products?

Every Libre Wave product has a tab labelled Requirements on its store page. Please view this tab for the product you are interested in to see what additional software (if any) is required to run it.

In general Libre Wave products are available as independent VSTi or VST plugins that do not need a separate player application to function. They do however require a VST host application such as a Digital Audio Workstation (DAW). In my opinion the best libre DAW available is Ardour.

Privacy Policy

Libre Wave collects and stores some data provided by you when you use the features of this website. Any data that is collected will only be used in accordance with this privacy policy. This document might change or be updated from time to time, the date at the bottom of the page will tell you when the most recent changes were made.

Data protection principles

I follow these data protection principles:

  • Processing is lawful, fair, transparent. I always consider your rights before Processing Personal Data.
  • I will provide you with information regarding Processing upon request.
  • Processing is limited to a purpose and fits the purpose for which the Personal Data was gathered.
  • Processing is done with minimal data. I only gather and Process the minimal amount of Personal Data required for any purpose.
  • I will do my best to ensure the accuracy of data.
  • I will do my best to ensure the integrity and confidentiality of data.

What data is collected?

The following data may be collected when you use this website.

  • Name and Email Address: This information is provided by you when you send me a message through the website’s contact form or place an order.
  • Anonymized IP Address: This is collected automatically for analytical purposes. You can opt out at the bottom of this page.
  • Payments: Payment processing is provided by Payhip, click here to view their privacy policy. Your payment details are never seen or stored by librewave.com.
  • Order data: A record of any orders you place at librewave.com is stored. This includes the product(s) purchased, the method of payment, your billing address, email address, name, and IP address.

Cookies

Cookies are delicious. They are also small files which almost all websites use to inform them about the pages you visit, your web browsing preferences, and to communicate data within a website. Librewave.com uses cookies to obey your privacy preferences, record analytical data, and fulfil any orders you make for products or services. You can control your cookies at the browser level, however choosing to disable cookies entirely may hinder your use of librewave.com.

How your data may be used

I will only use your data for the following purposes:

  • Providing you with products and services that you have requested and communicating with you in relation to those products and services.
  • Providing you with promotional items at your request.
  • Communicating and interacting with you.
  • Notifying you of changes to any services.
  • Internal record keeping.
  • To fulfil my obligations for any contract entered into with you.
  • To ensure my website is up to date and presented in a manner suitable for you and your computer.
  • To provide you with information about products or services that I believe may be of interest to you (always with an opt-out option).
  • To fulfil any legal obligation.

How your data is secured

I do my best to keep your Personal Data safe. I use secure protocols such as SSL for communication and transferring data, I use automatic anonymising where possible, and I delete all analytical logs after 6 months. The website is automatically monitored for attacks and will lock down if any are detected.

Despite my best efforts I cannot guarantee the security of information stored on this website’s server. However, I promise to notify suitable authorities of data breaches. I will also notify you if there is a threat to your data, rights, or interests.

Disclosure of information

I will not sell, distribute, or lease your personal information to third parties unless:

  • Required by law to do so.
  • To detect or prevent fraud.

Your rights

  • Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  • Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  • Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  • Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased.
  • Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  • Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  • Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  • Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  • Right to lodge a complaint – in the event that your request under the Rights of Access if refused you will be provided with a reason as to why.
  • Right to withdraw consent – in certain circumstances you have the right withdraw any given consent for Processing of your Personal Data.

Analytics

Unlike most websites librewave.com hosts its own analytics using Matomo. The following features help to protect your privacy:

  • Your browsing activity while visiting librewave.com is not sent to any third-party companies. It is only stored on the website’s server.
  • Your logged IP address is automatically anonymized
  • Analytical logs are automatically deleted after 6 months.
  • The website respects your browser’s Do Not Track setting if you have this enabled.

Collecting analytical data is important for me because it helps me see how my visitors use this website, which areas are popular, and highlights the parts that could be better. This overall picture helps me to improve the website and give you a better experience. However your privacy is more important: The status message below will tell you if your data is used by librewave.com for analytical purposes and if it is you’ll have the option to opt-out.
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Installation guide

If you are installing a Libre Wave virtual instrument the installation is done in two stages; first you’ll install the software plugin and standalone application, then you’ll install the samples.

If you are installing a Libre Wave effect plugin you’ll only need to follow the instructions for installing the software as there will be no samples to install.

Video tutorials are provided in addition to the written instructions.

Installing the software

Every product includes separate installers for GNU/Linux, Windows, and Mac. Please follow the installation instructions below for your operating system.

GNU/Linux

The GNU/Linux installer has a .sh file extension. It needs to be run from the terminal. The simplest way is to drag the installer file onto an open terminal window and press Enter. If you see a command not found error you will need to grant execute permissions to the installer, how you do this will vary depending on your OS. In Linux Mint you can right click the .sh file, select properties, click the permissions tab, and check the execute box.

The software license will be displayed. You can scroll down a whole page by pressing the Space Bar or a single line by pressing the Enter key.

Video: How to install on GNU/Linux
Running the installer from the terminal

Once you reach the end of the license you’ll be prompted to accept its terms. Type y if you accept the terms and want to continue the installation or n if you don’t and would like to exit. Then press the Enter key.

If you accepted the terms of the license you’ll be asked if you would like to install the VST plugin version of the software. Type y if you do and press the Enter key, you’ll then be prompted to enter a location to install the plugin. You should enter the full path to an existing directory, if the directory doesn’t exist the installer will ask you to choose another location. If the directory you choose requires root permissions then you’ll need to restart the installer with root access (sudo).

Enter the full path for the location you’d like to install the plugin

If the software includes a standalone application you’ll now be asked if you would like to install it. Type y if you do and press the Enter key, you’ll then be prompted to enter a location to install the standalone application. You should enter the full path to an existing directory, if the directory doesn’t exist the installer will ask you to choose another location. If the directory you choose requires root permissions then you’ll need to restart the installer with root access (sudo).

The standalone installation will also place the license file and application icon into the install directory. You can use this icon for any desktop or menu shortcuts you create for the standalone application.

Enter the full path for the location you’d like to install the standalone application

The software installation will now complete and you can move on to installing the samples.

Successful install

Windows

The Windows installer has a .exe file extension, double click it to launch the setup wizard. The first screen will present the software license, if you agree with its terms select I accept the agreement and then click Next.

License agreement
Video: How to install on Windows

If the library contains a standalone application you might be asked to select the location you’d like it installed.

On the next screen you’ll need to supply a location to install the 32bit version of the plugin. These don’t need to be the same location as each other or the same location where you will install the samples.

Choose a location to install the 32bit plugin

Now you need to select a location for the 64bit version of the plugin. This does not need to be the same location where you will install the samples.

Choose a location to install the 64bit plugin

You’ll now be given the opportunity to customise the installation. You can choose which components you’d like to install by marking the checkboxes next to them. Once you’ve made your selections click Next.

You can customize the installation

A final confirmation screen will be shown. Here you can review the installation configuration and if it’s correct click Install to begin the installation.

Final confirmation

Once the installation is complete click Finish. You can now move on to installing the samples.

Successful installation

MacOS

The MacOS installer has a .pkg file extension, double click it to start the setup process. If the installer is blocked by your system security you will need to open the MacOS security and privacy settings application and allow the installer to open.

Click Continue in the security prompt that pops up and then click the Continue button at the bottom of the window.

Security prompt

Read through the license document and if you accept its terms click Continue and then Agree.

Video: How to install on a Mac
Click Agree if you accept the license terms

Select the hard drive on which you want to install the software. This doesn’t need to be the same as the location where you will install the samples.

Then click Continue.

Choose an install drive

The next screen allows you to confirm that you selected the correct install location and informs you of how much disk space the software requires. You can click the Customize button if you’d like to choose which components are installed. If the software includes a standalone version this will be installed in Applications folder.

Click Install.

You can customize the installation

You’ll be prompted to enter your password to confirm that you want the installation to proceed.

Password prompt

The installation process will begin and the on-screen progress bar will keep you informed of the current status.

Installation progress

You’ll see the following screen once the plugin installation is complete. Click Close and you can now move on to installing the samples.

Successful install

How to install the samples

Sample installation tool

If you’re installing a Libre Wave virtual instrument you will have received one or more .hr files. These contain the audio samples that need to be extracted.

When you open the instrument for the first time you will be presented with two buttons, click Install Samples.

You’ll then be prompted to select the file that ends in .hr1. Then you’ll be asked to select the location to extract the samples to.

This doesn’t need to be the same location where you installed the plugin. For the best performance it is generally recommended to install samples on an SSD.

When you have selected the destination folder the sample installation tool window will open. This provides you with two additional settings – Overwrite existing samples, and Delete Sample Archive after extration. For a first time install I recommend leaving both of these at their default value.

Click ok. You’ll then have a short wait while the samples are extracted to your chosen location.

After the process is complete you might see a prompt saying The sample directory does not exist, click the Ignore button. Now you’ll need to close and reopen the plugin or standalone application to complete the setup.

What to do if something goes wrong

Follow these instructions if something went wrong with the sample installation process and you want to start over.

Go to the folder that contains the configuration files for the sample library and delete all the files it contains. Then reopen the sample library and everything should be just as it was before you extracted the samples.

The configuration files were created when you installed the software. The location of these files varies between operating systems.

  • GNU/Linux: /home/username/.config/LibreWave/
  • Windows: Users/username/AppData/Roaming/LibreWave/
  • MacOS: ~/Library/Application Support/LibreWave/
    • You’ll need to hold down the ALT key while opening the Go menu in order to be able to access the Library folder.

Moving the samples to a new location

Relocate the samples

If at some point after installation you move the samples to a different location you will need to redirect the sample libraries search path.

You may be prompted to do this when you run the library after moving the samples or you can do it manually by going into the settings page of the plugin and clicking the Change sample folder location button.

Where’s the Software License?

I don’t want my software to take away your freedom so unless otherwise stated all Libre Wave software is released under the GPLv3 license and all audio samples are released under a Creative Commons Plus license. The complete license document combining the GPL, Creative Commons, and CC+ license is available here.

Why not release the samples under the GPL too?

The GPL license is intended for software and one of its requirements is that the user must have access to the software’s source code. Samples are audio files and don’t provide anything that is equivalent to source code, so the GPL is not really appropriate for samples. In addition to this the GPL requires all derivative works to be released under the same license, so providing GPL samples would require users to release their compositions under the GPL too.

I opted to use the standard Creative Commons Attribution-NonCommercial-ShareAlike license plus an additional license that grants extra permissions. Please contact me if you have any queries about the license terms.

Where’s the user manual?

Most of my products have a user manual that you can find in the knowledge base section of this website. I don’t provide PDF versions of the manuals for the following reasons:

  • The manuals are living documents. I often add small changes to them, either to correct errors, improve readability, or acknowledge updates to the products.
  • The manuals sometimes include multi-media content such as animations, video, or audio that doesn’t translate to a PDF file.
  • By keeping all of the manuals in one place it makes it easier for you to find them and for me to maintain them and keep them current.

If you need an offline copy you can print the webpage either physically to paper or to a PDF file using your browser’s built in tools. You can also render a nicely formatted PDF version using the free Print Friendly service.