If you’ve purchased a product the best way to contact me is by opening a support ticket.
If you emailed me using the contact form on this website then you can be almost 100% sure that I have received the message. If it’s been more than a few days since you sent your message it’s possible that my response has gone to your junk mail folder or when you contacted me there was a typo in your email address and my reply is lost in cyberspace.
The first thing to do is check the junk mail or spam folder of your web-mail host (or desktop client if you use one). If you find my reply there you can move it to your inbox and add librewave.com to your safe senders white list.
If there is no reply from me in your junk mail folder then send me another message through the contact form making sure your email address is entered correctly. It would also be good to include an alternative contact method in your message so that I have more ways of responding to you and ensuring my reply reaches you.
If you still don’t get a reply from me you can try reaching out to me on the HISE forum.