Refund Policy
If you are unhappy with one of Libre Wave’s products open a support ticket and we’ll see if there is something that can be done to improve the situation for you. If the problem can’t be resolved then you can of course have a full refund.
You must report any issue within 14 days of your purchase using the support ticket system. For pre-ordered products this is 14 days after the pre-order period has ended.
All refunds are handled by our payment processor and may take a few days to show up on your statement.
Before you make a purchase please read the product’s description thoroughly to determine if it will work on your system and that it meets your needs. Refunds won’t be granted due to system incompatibility if you have failed to do this. If you are in any doubt please contact us to get more details before you purchase.
Refund Policy Abuse
Abusing the refund policy means, for example, buying and downloading products and immediately requesting refunds on all of them, or continually buying and downloading them, and requesting refunds each time.
If we determine that a user is abusing the refund policy, we may immediately, and without warning or communication, suspend their account. We also reserve the right to not issue to them any more refunds, after we have made our determination of suspected abuse.
Libre Wave also reserves the right to block future purchases from any user or users deemed to have potentially abused our refund policy, even if they create a new Libre Wave account. If we discover a pattern to the abuse, we may also pre-emptively suspend accounts suspected to be part of the pattern of abuse.