Libre Wave products are supplied in one or more of the following formats: VST, VSTi, AU, SFZ, standalone executable.
Category: F.A.Q
Frequently asked questions
Do you run sales or can I get a discount?
If you would like to purchase multiple products or licenses please contact me to discuss a bulk order discount.
I sometimes partner with deals sites that provide time limited discounts on my products but I rarely run sales here at Libre Wave. The only exception is new products which almost always launch at an introductory price. The rest of the time the price you see is almost always the same throughout the year.
Coupon codes are sometimes sent out to existing customers who are on the mailing list.
I occasionally review the prices of my products and revise them up or down as appropriate.
What is your refund policy?
If you are unhappy with one of my products open a support ticket and I’ll see if there is something I can do to improve the situation for you. If I can’t then you can of course have a full refund.
All refunds are handled by my payment processor and may take a few days to show up on your statement. The only condition is you must claim your refund within 14 days of your purchase.
Before you make a purchase please read the product’s description thoroughly to determine if it will work on your system and that it meets your needs. If you are in any doubt please contact me to get more details before you purchase.
Where’s the Software License?
I don’t want my software to take away your freedom so unless otherwise stated all Libre Wave software is released under the GPLv3 license and all audio samples are released under a Creative Commons Plus license. The complete license document combining the GPL, Creative Commons, and CC+ license is available here.
Why not release the samples under the GPL too?
The GPL license is intended for software and one of its requirements is that the user must have access to the software’s source code. Samples are audio files and don’t provide anything that is equivalent to source code, so the GPL is not really appropriate for samples. In addition to this the GPL requires all derivative works to be released under the same license, so providing GPL samples would require users to release their compositions under the GPL too.
I opted to use the standard Creative Commons Attribution-NonCommercial-ShareAlike license plus an additional license that grants extra permissions. Please contact me if you have any queries about the license terms.
What’s HISE?
Why don’t you use Kontakt?
I want to provide freedom respecting musical tools that put the user in control of their computing and that is not possible with proprietary software like Kontakt.
Although I have used Kontakt for many years I have always looked for alternatives and until HISE came along there was none suitable for my purposes.
Where are my download links?
Once your order status has changed to completed your download links will be activated. You’ll receive an email containing the links and they’ll also be available from your account dashboard.
If you don’t see the email in your inbox please check your junk mail and spam mail folders and make sure the librewave.com domain is on your spam filter’s white-list.
If you don’t see your download links in either your account or your email please open a support ticket.
If you’re unable to access your account then please contact me and provide your order details. It’s also important that you provide at least one alternative email address or other method by which I can contact you – because if you haven’t received your order email then it’s unlikely you’ll be able to receive any other emails from me at the email address you used when you placed your order.
What forms of payment do you accept?
PayPal (also credit/debit cards)
You can place an order even if you don’t have a PayPal account and would like to use a debit/credit card.
Orders are automatically processed and download links will be issued as soon as the order completes. On some rare occasions I have to manually confirm payments before the download links are sent out so please leave at least 24 hours before asking me where your download links are.
Where’s the user manual?
Most of my products have a user manual that you can find in the knowledge base section of this website. I don’t provide PDF versions of the manuals for the following reasons:
- The manuals are living documents. I often add small changes to them, either to correct errors, improve readability, or acknowledge updates to the products.
- The manuals sometimes include multi-media content such as animations, video, or audio that doesn’t translate to a PDF file.
- By keeping all of the manuals in one place it makes it easier for you to find them and for me to maintain them and keep them current.
If you need an offline copy you can print the webpage either physically to paper or to a PDF file using your browser’s built in tools. You can also render a nicely formatted PDF version using the free Print Friendly service.
Why wont you reply to my emails?
If you’ve purchased a product the best way to contact me is by opening a support ticket.
If you emailed me using the contact form on this website then you can be almost 100% sure that I have received the message. If it’s been more than a few days since you sent your message it’s possible that my response has gone to your junk mail folder or when you contacted me there was a typo in your email address and my reply is lost in cyberspace.
The first thing to do is check the junk mail or spam folder of your web-mail host (or desktop client if you use one). If you find my reply there you can move it to your inbox and add librewave.com to your safe senders white list.
If there is no reply from me in your junk mail folder then send me another message through the contact form making sure your email address is entered correctly. It would also be good to include an alternative contact method in your message so that I have more ways of responding to you and ensuring my reply reaches you.